Last updated: January 1, 2026
Our promise: We never sell your personal information. Data collected is used solely to fulfill your research orders, provide customer support, and improve our service.
1. Information We Collect
Information You Provide
- Account information: Name, email, password, institutional affiliation
- Order information: Billing/shipping address, phone number, order history
- Payment information: Processed via PCI-compliant third-party processors — we do not store full credit card numbers on our servers
- Communications: Emails, chat messages, wholesale inquiries, support tickets
Information Collected Automatically
- Device information: IP address, browser type, operating system, screen resolution
- Usage data: Pages viewed, time spent, referring URLs, click patterns
- Cookies: Session identifiers, preferences, cart contents (see Section 4)
2. How We Use Your Information
We use collected information to:
- Process orders, payments, and shipments
- Verify researcher eligibility per our Terms & Conditions
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and account notifications
- Send marketing emails (only with your consent — you may opt out anytime)
- Improve our website, products, and services
- Detect and prevent fraud, abuse, or security issues
- Comply with legal obligations
3. How We Share Information
We do not sell your personal information. We share data only in the following limited circumstances:
- Service providers: Payment processors, shipping carriers, cloud hosting, email services, and analytics — bound by strict confidentiality agreements
- Legal requirements: When required by law, subpoena, or court order
- Business transfers: In connection with a merger, acquisition, or sale of assets (with continued protection of your data)
- With your consent: For any other sharing not listed above
4. Cookies & Tracking Technologies
MarquePeptides uses cookies and similar technologies for:
- Essential cookies: Authentication, cart persistence, security
- Analytics cookies: Understanding site usage (via Google Analytics)
- Preference cookies: Remembering your language, currency, and display preferences
You can manage cookies through your browser settings. Disabling essential cookies may impact site functionality.
5. Your Rights & Choices
Depending on your jurisdiction (CCPA for California residents, GDPR for EU/UK, and similar laws elsewhere), you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Delete your data (subject to legal retention requirements)
- Restrict or object to certain processing
- Data portability: Receive a copy of your data in a portable format
- Opt out of marketing: Unsubscribe from emails at any time
To exercise these rights, contact us at privacy@marquepeptides.com. We will respond within 30 days.
6. Data Security
We implement industry-standard security measures to protect your information:
- TLS/SSL encryption for all data in transit
- Encrypted storage of sensitive data at rest
- PCI-compliant payment processing
- Regular security audits and vulnerability testing
- Access controls and staff training
No system is 100% secure. If we become aware of a data breach affecting your information, we will notify you and relevant authorities as required by law.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law:
- Account data: Until account closure + 3 years for tax/legal compliance
- Order records: 7 years (US tax requirement)
- Marketing preferences: Until you unsubscribe
- Support communications: 2 years after resolution
8. International Users
MarquePeptides is based in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the US. By using our services, you consent to this transfer, subject to the protections described in this policy.
For EU/UK users, we rely on Standard Contractual Clauses (SCCs) as approved by the European Commission to safeguard international data transfers.
9. Children’s Privacy
MarquePeptides does not knowingly collect information from individuals under 18. If we learn we have collected data from a minor, we will delete it promptly. Contact us at privacy@marquepeptides.com if you believe a minor has provided information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be posted here with a revised "Last Updated" date. Significant changes will be communicated via email or a prominent notice on our site.
11. Contact Us
Questions about this Privacy Policy or your data?
MarquePeptides LLC — Privacy Team
Email: privacy@marquepeptides.com
General support: support@marquepeptides.com